SaferProducts incident

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20240403-DF309-2147339982. Severity: Incident, No Injury. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: RF28T5021SR. Incident: My fairly new Samsung refrigerator, Model # RF28T5021SR stopped working on 4/1/24. The freezer still works but the refrigerator stopped working and the temperature inside went up to 68 degrees. It took a little while to realize that this happened so we went for over 24 hours eating and drinking spoiled food and dairy products that made us feel sick. We realized that this was a problem and we called Samsung. Of course, they offered no help. They make you speak with an outsourced customer service agent from the Phillipines that can barely speak english. They have no training to assist you with the error code on the product. They quickly try to schedule an expensive service call that doesn't happen until days or weeks later. The warranty is a joke. The refrigerator was still in the big box store for the first 2 months of the 12 month warranty. Then they have only 2 authorized Samsung repair techs in the entire city so of course I have to wait. A new product like this that i spent thousands of dollars on should not be disposable junk after only 2 years.