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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Frigidaire FFID2426TB

Category

Kitchen Appliance

Report number

20240406-A0B85-2147339921

Ownership age

About 28 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240406-A0B85-2147339921. Severity: Incident, No Injury. Product: Frigidaire FFID2426TB (Frigidaire 24 in. Built-In Top Control Tall Tub Dishwasher in Black, ENERGY STAR, 54 dBA Model # FFID2426TB). Incident: We purchased a Frigidaire Dishwasher Dec 19, 2021. We had issues for the past 3 years with the heating element melting the bottom spray arm, and also the control panel got hot enough to melt the plastic button area on the top of the door. Yesterday (April 5, 2024) water started pouring out from under the front of the dishwasher and going up under our wood flooring that is in front of dishwasher. We called a repairman who visited this morning (April 6, 2024) he removed kickplate and found that the heating element had burned a hole in the plastic tub of the dishwasher. This dishwasher is a FIRE HAZARD! I looked online to search for recalls for this particular dishwasher and found thousands of people have made the manufacturer aware of fire hazards with this brand of dishwasher, several different models are having fires, electrical issues, & heating element over heating issues. It NEEDS to be removed from production! It does not need to be sold to people as it puts their families at risk! HomeDepot will not replace the dishwasher, or our flooring, because our protection plan has expired. I tried to contact HD & Frigidaire but HD said our protection plan is expired. Because our email to confirm order has wrong date year on it. Frigidaire is closed until Monday. I will be contacting Frigidaire Monday April 8, 2024 to discuss this issue with them.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240406-A0B85-2147339921. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.