SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240417-07DD8-4694977. Severity: Incident, No Injury. Product: Dr. Power Tow-Behind Brush Mower TB25044BEN (Tow behind brush mower). Incident: (Approx 8-2023): The machine caught fire during use, and it burned up the battery. The consumer and her husband bought a new battery and rewired the machine, because the wiring harness, the solenoid switch and other nearby parts burned during the incident. They were able to make the machine operational again. 11/2023: A recall CAP# 24-022 was issued 11/2023: The consumer received a recall notice from the firm. She contacted them and inquired about any expiration time frame for the recall but was told there is no expiration. 4/2023: The consumer called the firm to participate in the recall. The firm�s representative offered the consumer $1080 and advised her to disable the machine and take pictures of it to provide them. The consumer said she can�t purchase a new machine for that amount of money and pointed out that their existing machine was not used substantially. The rep. advised the consumer not to use the machine, but also was not willing to offer any higher amounts.