SaferProducts incident

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20240501-17DEA-2147339434. Severity: Injury, Level of care not known. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: RF18HFENBSR. Incident: Samsung Refrigerator model RF18HFENBSR. My fridge/freezer combo from Samsung has been thawing and re-freezing foods without notice and has been causing my family and I digestive issues and chronic diarrhea until discovering that the unsafe foods within the freezer were making us all sick. Not to mention the amount of money lost due to having to throw away spoiled food. I ordered the Samsung - 17.5 Cu. Ft. French Door-Counter Depth Refrigerator-with Ice Maker-Stainless Steel. The business committed to provide a reliable, working fridge/freezer combo that would keep my food at a safe temperature, however, that has been far from the case. The fridge/freezer combo worked for about 6 months until I noticed that the freezer on this component suddenly goes in defrost mode and thaws all frozen food and does this about 2-3 times every other month or so, that I have noticed, possibly even more. I have had to unplug and reset this unit plenty of times, for it to fail the next couple days or weeks anyways. I have had to resort to buying a separate stand-up chest freezer (not the same brand for obvious reasons) for the garage due to having to throw numerous frozen food items out several times in the past including breast milk over the last few months. I cannot keep anything in the freezer which in turn has probably run up my electric bill also due to the freezer attempting to cool an empty cooler when it does want to freeze. I have had the freezer serviced in the past, to no avail.