SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240513-75015-2147339244. Severity: No Incident, No Injury. Product: HONDA HRN216VYAA (Honda HRN 166-cc 21-in Self-propelled Gas Lawn Mower HRN216VYAA MANA-2351013). Incident: My mower (Honda HRN 166-cc 21-in Self-propelled Gas Lawn Mower HRN216VYAA) stopped working and caught on fire end of April 2024. I called Lowe's where I purchased the mower from April 9, 2023. I was told Honda RECALLED all their mowers and Lowe's no longer had a contract with Honda. I was told I had to contact Honda they no longer could help me. I then contacted Honda and told me to take my Mower to one of their repair shops that it was warrantied for 3 years. I took it to their repair shop [REDACTED] The told me I ruined my mower and the engine was dead. They didn't even contact Honda. I explained it caught on fire. He told me he put gas in it and put on a new spark plug? Its dead and not repairable. That I had to pay for their services. I asked did you even contact Honda? He said no. I said I was told its under warranty. They said they knew Honda would not cover it; it was my fault. I said wait a minute it's not for you to decide whether or not to contacted them. I then contacted Honda again and explained this mower caught on fire and the repair shop is stating this is my fault. But when I originally called in Honda said the mower was defective. They put a case manager on it, and he contacted the repair shop and came back and said they agreed with the repair and completely ignored the fact it caught on fire. Told me I owed the repair company that they wouldnt cover it even though they sent me there. I said mowers dont catch on fire. It was obviously defective. They dismissed me and said this is their decision and that is that. I now have to pay them, and I dont have a mow