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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Anova AN900-10

Category

Kitchen Appliance

Report number

20240514-6A1B0-2147339220

Ownership age

About 29 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240514-6A1B0-2147339220. Severity: Incident, No Injury. Matched catalog product: Anova AN900-10. Incident: I have a very serious situation with an ANOVA Precision Oven, and I believe the issue was not properly taken care of by ANOVA's customer service. I provided photos of the melted bottom of my oven and a picture of the burn spot on my countertop caused by the oven. I also provided infrared temperature readings I took of the bottom of the oven and my countertop, both in excess of 220 degrees. There was zero concern that their product, if continued to be used, may cause a house fire. Especially when the oven can be started remotely, and no one would be home to detect any initial problems. All that was offered was a 40% discount on a replacement. Why would I spend more money with a company that clearly has no regard for human safety.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240514-6A1B0-2147339220. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.