SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240516-5F290-4735838. Severity: Incident, No Injury. Product: LG LSEL6335 (Range burner). Incident: Caller stated that the range right rear burner spontaneously came on by itself and would not turn off and the left front burner turns it on and off. However, she eventually turned it off. The manufacturer was contacted, and a service technician was sent out. Caller stated that the technician had to order the part and then he came back at a later time to replace the part in the unit which he advised that the part may fix the problem. Caller stated that manufacturer was contacted again about the problem, however, they advised if the problem re-occur, she should contact them again. They informed her that they would not replace the range if it did not fail within 90 days. Caller believes that this range poses a fire hazard and should be recalled. ORIGINAL COMPLAINT: NEW LG STOVE, MODEL LSEL6335, PURCHASED 11/28/23, FROM ROSNERS�S IN WEST PALM BEACH, FL. INSTALLED 12/9/23 RIGHT REAR BURNER TURNED ON SPONTANEOUSLY WHEN LEFT FRONT BURNER TURNED ON, AND WOULD NOT SHUT OFF WHEN KNOB TURNED TO OFF. AMENDED CONSUMER COMPLAINT CONSUMER PRODUCT SAFETY COMMISSION RECALLED OVER 200,000 [REDACTED] FOR EXACTLY THIS SAME PROBLEM! AT FIRST VISIT, LG TECH IMMEDIATELY RECOGNIZED PROBLEM AND KNEW WHAT PART TO ORDER, IMPLYING THAT TECHS HAD PREVIOUSLY SEEN PROBLEM. SINCE REPLACEMENT PART WAS IDENTICAL TO DEFECTIVE PART, I ASKED TECH IF REPLACEMENT PART COULD FAIL AS WELL. TECH RESPONDED THAT IT COULD. TECH STATED THAT AFTER LAST VISIT, HE GOT BULLETIN FROM LG CORPORATE THAT ALL SIMILAR STOVES HAD SAME PROBLEM. I ASKED IF LG WAS RECALLING STOVES AS FIRE HAZARD. TECH RESPONDED THAT, NO, LG WAS NOT