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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Class Crystal UHD AU800 UN65AU8000FXZA

Category

TV

Report number

20240516-B296F-2147339186

Ownership age

About 30 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240516-B296F-2147339186. Severity: No Incident, No Injury. Product: Samsung Class Crystal UHD AU800 UN65AU8000FXZA (65" Class Crystal UHD AU800 (2021) UN65AU8000FXZA QLED S). Incident: Decid presentar un informe a la Comision de Seguridad de Productos de Consumo de los Estados Unidos debido a mi profunda preocupacion por la seguridad del televisor Samsung modelo UN65AU800FXZA, el cual experiment problemas graves en mi hogar en Miami, Florida. El sbado 11 del mes en curso, mientras se usaba el televisor, la pantalla se dejo de ver por la mitad y luego se apago por completo. Note que el televisor estaba extremadamente caliente, lo cual plantea serias preocupaciones sobre posibles riesgos de incendio y seguridad personal para mi y mi familia. Como usuario principal del televisor en nuestro hogar, seguimos todas las instrucciones del fabricante para su uso adecuado. Aunque afortunadamente no hubo lesiones fsicas como resultado de estos problemas, la posibilidad de un incendio debido al sobrecalentamiento era una preocupacin real . Por lo tanto, presento este informe con la esperanza de que se tomen medidas para abordar estos problemas y garantizar la seguridad de los consumidores en todo el pas. ---FROM SPANISH--- I decided to file a report with the U.S. Consumer Product Safety Commission because of my deep concern about the safety of the Samsung Model UN65AU800FXZA TV, which I experienced serious problems in my home in Miami, Florida. On Saturday the 11th of this month, while using the TV, the screen was cut off in half and then turned off completely. I noticed that the TV was extremely hot, which raises serious concerns about potential fire hazards and personal safety for me and my family. As the primary user of the TV in our home, we follow all the manufac

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240516-B296F-2147339186. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.