SaferProducts incident

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20240606-B37FA-2147338773. Severity: Injury, Hospital Admission. Product: U-Scooter/E-TWow S2 Booster V (E-TWow Scooter https://uscooters.com/products/uscooter-booster?variant=48077743567). Incident: U-Skooter/E-TWow dangerous sudden freeze up of front wheel purchased online from: ETWOW.COM EL PASO, TX 79901 US Support@USCOOTERS.COM Shortly before noon on May 22, 2024, [REDACTED] was riding her U-Scooter/E-TWow on [REDACTED]. She was on her way to the [REDACTED] station as part of her daily commute to work. She had been driving this route for over a year without incident. Suddenly, the front wheel of the scooter locked. Before [REDACTED] could react, she was thrown over the handlebars and onto the road. She sustained a broken orbital bone, a laceration over her right eye, and road rash/soft tissue damage on her hip, her right forearm and both knees. Thankfully, she was wearing a helmet, but the damage to her face was severe and paramedics transported her to [REDACTED]. Her pain was so intense that, in the ambulance, paramedics administered two doses of fentanyl. At the hospital, [REDACTED] underwent a full CT scan and X-Rays, which identified the broken orbital bone in her face. In addition, she was given morphine and oxycodone to deal with her severe pain. She spent seven hours in the trauma ward of the hospital before being released. As a result of the accident, she missed several days of work and continues to experience debilitation and pain from her injuries. It may be months before she is back to normal. Upon doing some basic [REDACTED], [REDACTED] discovered that other ETWOW scooter users have experienced the same product flaw that resulted in her crash. Here is the reference to others experiencing this product flaw: [REDACTED] The scooter has not been turned on s