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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Thermador 00795449

Category

Kitchen Appliance

Report number

20240607-5DA6D-2147338753

Ownership age

About 2 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240607-5DA6D-2147338753. Severity: No Incident, No Injury. Product: Thermador 00795449 (Thermador/Bosch metal turntable for speed and microwave ovens). Incident: Hello, I am writing to implore you to recall the metal turntable tray that sits in the bottom of my Bosch/Thermador microwave/speed oven. I have just spent another hour of my time - the second time this week - on the phone with a Thermador representative to request a replacement traythe TENTH TRAY in less than the 2 years we have owned the microwave. The trays last about 3 months before the wheels erode and metal on metal contact creates electrical sparks and arcing. This is exceptionally dangerous. We have two young kids and I am very concerned about the risk of a house fire if the microwave were to be left unattended or if they were to use it and panic when it begins to spark. We spent over $3000 for this unit and should not be concerned about leaving the microwave unattended. I have attached a link to the product here (Thermador is currently out of stock): [REDACTED] I am also happy to supply additional photos and video of the product in use in the microwave (electrical sparks and arcing). I have spent countless hours on the phone with Thermador with no progress made towards a redesign of the product. We use the product as intended. Please feel free to contact me with questions.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240607-5DA6D-2147338753. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.