SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240624-AF9D2-2147338434. Severity: Incident, No Injury. Product: LG DLG2051W (Gas heated clothes dryer). Incident: When emptying the dryer, I got an electrical chock when I touched the inside of the drum while my elbow was in contact with the rim of the opening. Using a multimeter I found that the drum is carrying full mains and after unplugging the dryer, that it is is connected to the hot lead of the plug. This can of course lead to a lethal electrical chock. The outer shell of the dryer is properly grounded. The dryer was previously under recall, as reported under [REDACTED] and was later serviced by LG. No other service has been performed on the dryer. UPDATED ON 7/17/2024: [LG sent out a service technician on July 10th to see if they could make repairs to the dryer and I�m assuming that they also wanted to collect additional information regarding the cause of the problem. I took a photo of the cause while the tech had the dryer opened, a photo of the same problem was also sent by the service tech to his supervisor at LG who also told him that they wouldn�t repair the dryer as the damaged wiring harness no longer is available. The attached photo shows the wiring harness that the previous LG tech forgot to clip in place, and which since has been rubbing against the outside of the drum until it wore through the insulation. Because the drum in this design is insulated and not grounded in any way, it ended up carrying the full 120V mains even with the dryer turned off. This is of course both a potentially lethal electrical hazard for anyone coming in contact with the drum and also a potential fire hazard if a buckle or other conductive object makes contact between the drum and the back