SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240701-728FD-2147338281. Severity: No Incident, No Injury. Product: Frigidaire GCFE3060BFB (Frigidaire Gallery front-control-mounted convection Range in stainless steel, glass-top stove, fully electric). Incident: I had an issue with my Frigidaire-branded range (made by Electrolux) previously where I dropped a bowl onto the front-positioned burner knobs of the range, and a spark flew out of the knob, and the range lost power. I checked the breaker in my house, and was able to reset it and continue to use it. A second time this occurred but the knob was hit by my grandmother on accident who leaned into it. The same issue occurred where a spark flew from the range, and the unit lost power. I reset the breaker as I did previously. In this instance the oven no longer operated but the stovetop still worked. We contacted Frigidaire for repair which was completed on 5/16/2024. The range worked fine until I was in the middle of cooking a meal on 5/28 and hit a knob on accident with a saucepan and it sparked again, and lost power. I attempted to reset the breaker but was met with an instant tripping of the breaker again. I waited a few minutes and reset the breaker again, and this time was met with a loud pop and flash of light from an arc of electricity behind the main breaker panel. I concluded it was futile to attempt this again as an electrical fire seemed possible. No injuries occurred but could have if I continued to reset the breaker. I've attempted to contact the company who makes and repairs to schedule a repair, though their time frame is a week out with no respite or recompense for our troubles.