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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

LG DLEX4000W

Category

Kitchen Appliance

Report number

20240707-365FA-2147338149

Ownership age

About 39 months to failure (from purchase date when reported)

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20240707-365FA-2147338149. Severity: No Incident, No Injury. Product: LG DLEX4000W (White LG ThinQ Sensor Dryer with steam cycles). Incident: I was using the steam function on my LG dryer and it started leaking on the floor. After switching the hose, which I thought was the problem, it was still leaking. After taking a part off the back, I saw that the hose inside the dryer that runs up the unit was pressed against a hot element, causing the hose to split making water leak down the back of the unit, causing water to pour down along electrical cords in the back of the dryer. There is also a significant build up of hard water deposits on the back as well as the cracked hose.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240707-365FA-2147338149. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.