SaferProducts incident

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20240708-4580F-4808950. Severity: Injury, Level of care not known. Product: Apple iPhone 11 iphone11 (Cell phone). Incident: Caller stated that the cell phone was in her legging while jogging for about an hour. She stated that when she got home and undressed, she noticed that where the phone was located on her left thigh was burnt. She stated that it looked red and sore. She stated that she did not feel the heat on her thigh while she was running. No medical attention was received, first aid was administered to the wound. Caller stated that she contacted the manufacturer and they run a test which stated that the battery had a failure and that they could replace the battery. She was also informed that if the phone reaches above the temperature the phone would alert her. Caller stated that she feels that the company should replace the phone. Caller feels that this cell phone poses a burn hazard and should be reported.