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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kidde Intelligent Smoke/Combo Detector P4010ACS

Category

Smart Home Device

Report number

20240709-88893-2147338115

Ownership age

About 13 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240709-88893-2147338115. Severity: Incident, No Injury. Product: Kidde Intelligent Smoke/Combo Detector P4010ACS (The models are as decribed previously. They are white, hardwired, 10-year lithium battery, single button, wire mess, 5 inch diameter, single button, LED). Incident: This is regarding Kidde smoke detector and Kidde combination CO/smoke detector. These products have had 6 false alarms in our home over 4 weeks at all hours of the day and night. The incidents involved at least 5 different units each time an alarm was set off. One was so severe that we could not disable and had to call the fire department. We live with a severely disabled 92-year-old who had to be taken out of bed (which is extremely difficult) and evacuated outside. This caused our entire family unnecessary emotional distress. The specific model numbers are P4010ACSCO (combination) and P4010ACS (smoke alarm). We have called Kidde Customer Service multiple times and did everything as instructed. The reviews on their website shows very similar experiences. These models should be investigated.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240709-88893-2147338115. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.