afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Chillaxbaby DM685BU

Category

Electronics

Report number

20240713-A7B03-2147338013

Ownership age

About 4 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240713-A7B03-2147338013. Severity: Incident, No Injury. Product: Chillaxbaby DM685BU (ChillaxBaby Giraffe Pro Max Smart 5" 1080p Wi-Fi Video Baby Monitor (comes with a 4.3" Video Parent Unit). Color: White. Size: Monitor is 5" while the camera is 2.5" in diameter and approx 6" in length including the flexible arm.). Incident: The product in question related to this incident is the Chillaxbaby Giraffe Pro Max Smart 5" 1080p Wi-Fi Video Baby Monitor. UPC is 860006639044 and the unique identifier barcode on this specific product involved in the incident is DM685KC4B000126. Model is DM685BU, FCC ID: 2AZ8M-BCX680, IC: 27169-BCX680, HVIN: BCX680. This product was being used by us, as consumers, and as intended to monitor our child while he is sleeping in his crib. We had been using the product daily for almost 8 weeks until the date of the incident. What happened: The camera was plugged into an electrical outlet using the manufacturer supplied power adapter on 7/12/2024 at approximately 7:30pm. A spark was observed emanating from the slits of the camera portion of the product and then a burning odor was then observed subsequent to the spark being seen. We immediately unplugged the camera and the odor remained. No injuries occurred while using the product but had we not acted swiftly this spark and what appeared to be burning electronic components could have led to a fire in our apartment. This is a potential fire hazard. We reached out to the product manufacturer on 7/12/2024 shortly after the incident occurred. As of writing 11:39 AM EST 7/13/2024, we have not received a response from the product manufacturer.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20240713-A7B03-2147338013. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.