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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model # RF28HMEDBSR

Category

Kitchen Appliance

Report number

20240724-96746-2147337759

Ownership age

About 104 months to failure (from purchase date when reported)

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20240724-96746-2147337759. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: RF28HMEDBSR. Incident: I am writing to express my deep dissatisfaction with my Samsung French door refrigerator, which my family and I have been using. We have encountered a severe issue with the refrigerator's cooling system, amongst many other problems, which is a known design that is well-documented defective. This defect has led to a significant loss of food and, more alarmingly, a health risk for my family.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240724-96746-2147337759. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.