SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240801-17E54-4843828. Severity: Incident, No Injury. Product: Pit Boss Pro Series PBV6TSE Grill ID#BB-00F43E8 (Pellet grill). Incident: (07/27/2024) The consumer has a safety concern about the product. He stated that the product does not hold the temperature settings. He set the temperature for 200 degrees. The temperature dropped down to 130 then jumped up to 330 degrees. The grill became so hot that it melted the metal on the inside of the product. The consumer stated that this had happened before. 7-9-24 I purchased PBV6PSE vertical Pit Boss Pro Series from Lowes. 7-11-24 Ran update 7-12-24 I bought 200oo of meat from [REDACTED] 7-14-24 I started smoking a 75oo brisket the set point temp was set at 205 The smoker would swing from 130 to 330 and fill cabinet with white smoke. Ended up trashing brisket 7-17-24 I tried to run smoker again and it kept filling with white smoke and at 9:10AM I called Pit Boss techs Ran Test 7-17-24 10:04AM called Pit Boss with same issue Tech said that it is definitely the temp prob and Control Panel. �That this is a well known issue� That he would send me replacements and a email. To open door when filled with white smoke to keep from [ILLEGIBLE] 7-17-24 Called Pit boss. I never received a email The lady said that it was all due to my WiFi She said to keep my smoker plugged in for the latest download and that they would only send me a temp probe. Which is par with the complaints is that I have read. One part at a time and the customer does all the work. 7-18-24 Called Pit Boss and was told to keep the smoker plugged in that the download could take a week or two �and ensured me that it was completely safe� I said it doesn�t seem safe and I was reassured that its completely saf