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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung ne58k9500sg

Category

Kitchen Appliance

Report number

20240809-B29CC-2147337355

Ownership age

About 13 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240809-B29CC-2147337355. Severity: Incident, No Injury. Matched catalog product: Samsung ne58k9500sg. Source model text: NE58. Incident: Slide-in range NE58K9430SS - smelled smokey/electrical smell. Samsung-recommended repairman found fan motor not working correctly indicated fluid running from top motor to lower motor was cause of issue -"fortunate noticed before a fire was started". Those were replaced - the after using only 1-2 times oven stopped heating. HE then replaced the "relay board" after wait of almost a month for the part. Now see recall regarding "accidental starting" and need to replace switches.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240809-B29CC-2147337355. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.