SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240812-2FAD4-2147337279. Severity: Incident, No Injury. Product: Samsung NE63B8211SG (30 Inch 6.3 Cu. Ft. Slide-In Induction Range with Self-Cleaning Oven in Black Stainless Steel). Incident: I purchased a Samsung 30 Inch 6.3 Cu. Ft. Slide-In Induction Range with Self Cleaning, in Black Stainless, in November of 2022. Model Number is NE63B8211SG. Our house was being renovated at the time, so scheduled the delivery for January of 2023. Withing the first month, we had 2 fires, where a stovetop burner was inadvertantly turned on, and also a 3rd fire a few months later. Shortly after delivery of the new range, during construction, a worker had placed some cardboard on the stovetop to protect it from dust and paint. He evidently had brushed up against one of the front-mounted control knobs, activating one of the burners. We had moved to the back of the house for some work, when we all smelled smoke, and the smoke alarm went off. We ran to the kitchen and the fire was blazing! We immediately put it out. Thinking it was our fault, we did not report the issue. And yet, a few weeks later, I had purchased a stovetop protector matt to cover the stovetop and protect it from anything set on the glass top. It too ended up catching fire! So we made sure not to put anything on top of the range. However, a few months later, my girlfriend laid some curtains out on the countertop next to the range, close enough that when yet again, one of the burners was inadvertant activated, another fire ensued. We are so fortunate that our home did not burn to the ground during one of these incidents.