SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240812-92BCA-2147337271. Severity: Incident, No Injury. Product: Frigidaire FFID2426TS6A (Frigidaire brand dishwasher manufactured by Electrolux Home Products, Inc., Charlotte, North Carolina 28262. Our Frigidaire dishwasher's Serial # is: TH30978187. The Model # is: FFID2426TS6A.). Incident: My husband and I bought a brand newly built house in June 2023 that came with a new Frigidaire dishwasher. [Product identification tag shows manufacturer as Electrolux Home Products, Inc., Charlotte, NC 28262; Serial # TH30978187; Model # FFID2426TS6A]. We began using the new dishwasher starting at the end of August 2023 when we moved into the house. We regularly smelled an odor of burning plastic when using the dishwasher but could never identify the root cause, which was not evident. In the past 7 to 10 or 12 days, the dishwasher began leaking from the base of it when operating. We tried to troubleshoot and were unable to determine the cause. Today, our home's builder came out to help troubleshoot the dishwasher. He found that water was leaking from the dishwasher when it was operating, and observed water falling on the floor (after the dishwasher's front low kick plate was removed). After further testing, the builder and I noticed that one section of the heating element inside the dishwasher at the base of the appliance, was touching and in direct contact with the dishwasher's interior plastic in one section, had melted the plastic, and the heating element was fused to the plastic. This is a very dangerous condition and could have caused a fire. As it is, the leaking water from the dishwasher, has caused water damage to a section of our new home's hardwood floors, causing a section of the floor to swell up, lift, and separate from other boards. With our Builder, we cut off the power to the dishwasher and the water supply line and have stopped using the dishwasher effecti