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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Galaxy S23 Ultra. Model name - SM-S918U

Category

Electronics

Report number

20240815-26BAB-2147337201

Ownership age

About 31 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240815-26BAB-2147337201. Severity: Incident, No Injury. Matched catalog product: Samsung Galaxy S23 Ultra. Model name - SM-S918U. Source model text: ME21M706BAS. Incident: I woke up in the middle of the night to the smell of smoke. I ran downstairs and saw a smokey haze in the kitchen. There was smoke coming from the microwave. The exterior was hot to the touch. The glass turntable was so hot it was untouchable. I unplugged the microwave immediately - felt the cabinets which were hot but not smoking. I later called Samsung to see if there was a recall, their only comment was "it's not under warranty". Didn't ask for details or seem to care there was a potential fire hazard.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240815-26BAB-2147337201. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.