SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240827-2527D-2147336881. Severity: Injury, Emergency Department Treatment Received. Product: Velvet caviar Sanctuary zodiac MagSafe battery pack (Velvet Caviar sanctuary zodiac MagSafe battery power pack). Incident: This was an accident due to defective product that I purchased in April of 2024. It was a battery pack that can be ordered with a case and magnetically attached to the back of the case. I emailed them letting them know the battery pack had started to come apart and they sent me a new one. I received the new battery the day this accident occurred. I also was never told to discontinue using the old one. On August 1, 2024 I was driving down the road and had stopped at a light when a huge gulf of flame came out of the front storage space catching my shirt, pants, left side eyelashes, eyebrows, and hair on fire. I was trying to escape the car to keep from getting more burnt and jumped out of the car which was still rolling. I went to stop it and the car door flew back and hit me in the face leaving a big laceration that needed stitches. My daughters boyfriends hand was burnt when he grabbed the battery pack to throw it out the window to keep me from further getting burnt. I went to the hospital and got stitches, etc. I contacted the company in which they agreed to pay my hospital bills and for my phone. They asked me to sign an nda. I received the money for the replacement of my phone but when I sent them the bill for my daughters bf hospital bill they started trying to say it wasnt enough and I mentioned him getting an injury lawyer and next I know I have a lawyer emailing me wanting medical records etc. I have replied to them with no response. I believe I was willing to accept the bare minimum of what they should pay but now I dont think they are going to be willing to pay for