SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240903-E0F44-2147336760. Severity: No Incident, No Injury. Product: Frigidaire GRFS2853AD1 (Frigidaire refrigerator model: GRFS2853AD1, black stainless steel color). Incident: In November of 2022 I purchased FRIGIDAIRE Gallery 27.8 cu. ft. French Door Refrigerator in Black Stainless Steel (Model#:GRFS2853AD1). About 9 months later in August 2023I noticed that this refrigerator gave me a warning that the freezer's temperature is higher than it supposed to be and since it was under 1 year manufacturing warranty, I call Frigidaire, and they made an appointment with a local technician. The first technician came sometime in late August or early September and after checking this refrigerator, he said that this unit has a sealant leak and since he has not a license to do that type of work, someone else will come later. And about 2 weeks later a new technician came. He said that this unit had a leak somewhere but was not able to identify where it was leaking, so he filled the unit with a refrigerant and added some type of leak detector and said that he would come later to check it again, but never showed up. But since the refrigerator was working correctly, I was not worried about it until of June 2024 when I had the same issue again. I called Frigidaire and told them that the issue reappears and since it was not fixed properly the first time, they should fix it and the lady from support services said that I have to not worry, and they will send a new technician to fix it properly this time. The first technician came in June of 2024 and said that there is a leak somewhere he is not able to identify, and he will send a report to Frigidaire and someone from Frigidaire will contact me within 2 business days. After 3 days of waiting, I called Frigidaire agai