afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Philips Norelco One Blade QP274

Category

Electronics

Report number

20240906-CBF19-2147336687

Ownership age

About 3 months to failure (from purchase date when reported)

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20240906-CBF19-2147336687. Severity: Incident, No Injury. Product: Philips Norelco One Blade QP274 (Philips Norelco One Blade 360 Blade Face Trimmer with 5 length adjustable comb. UPC: 075020103277 Other number on packaging: 885272470540 Model: QP2724/70 Internal QC date: 28 Feb 2024). Incident: I charged my brand new Philips One Blade razor using the provided cord. When I went to take it off after it had finished charging, the light to charge it was not illuminated all of a sudden. I took the device off and it was extremely hot to the touch and the battery has caused the plastic around the bottom to expand and push the pieces apart due to an overload of the battery or a failure of international circuitry. The battery compartment was hissing with a low volume high pitched almost whistle like noise and emitting a slight foul odor. This could cause burns to someone, chemical exposure to Lithium Ion battery components. Outlets tested and are providing correct current and voltage specified by manufacturer narrowing issue down to product itself. The device had been charging for less than one hour.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20240906-CBF19-2147336687. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.