SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240909-5FDE9-2147336650. Severity: Incident, No Injury. Product: samsung NE63T811AA (Samsung slide in range model NE63T811_AA). Incident: I am writing as a consumer of a Samsung smooth top electric slide in range/oven. Model NE63T811AA (which I purchased online on the Samsung website, boy was that a mistake!) I bought this oven September 28, 2023, it was delivered to my home October 3, 2023. I was about to leave my home on November 13 and I heard crackling on the top of my stove and a silicone pad from my microwave was on top of the glass and caught fire and we don't even know how the stove got turned on! I put a claim into Samsung, they sent technicians out, they cleaned off the top of the stove (not completely since two spots are now permanent) and I told them the stove is faulty because as soon as your body leans against a knob, it turns on! I did some research, and noticed online there's a class action suit against them for this very reason and still they would not exchange the appliance! I wrote emails, I contacted different departments of Samsung and nothing! I even contacted the [REDACTED] and they tried to work it out with Samsung and still nothing. In addition, I had another fire on 8/27/24! My 17 yo son brought the groceries in and put the bag on top of the stove for a moment, must have leaned on a knob and again a fire! I called 911, the fire department came since my whole kitchen and living room were filled with smoke and I wanted to have it documented for Samsung. All I had asked was for them to replace my stove with one that has the knobs on the rear of the unit. THEY WILL NOT DO IT! Oh, and one thing I forgot to mention They put out a voluntary email August 21 admitting that the knobs are too e