SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240920-D18DE-4915624. Severity: Incident, No Injury. Product: GE JES1145SH1SS (Microwave oven). Incident: Taken from info center I am writing to you because we have always trusted GE and have bought all GE Appliances for many years, including refrigerators, air conditioners and microwave ovens. In 2020, we purchased a GE Microwave oven, (Model JES1145SH1SS, Serial number FR265276A, 950 watts, 1.1 cubic feet) from PC Richards. It worked well for almost 4 years. I realize that the warranty is only for one year, but we wanted to write to you because this microwave has a safety issue. Last week, it went on fire and almost burned our kitchen. Smoke and fire came out of the Microwave and we could have gotten hurt. Luckily, we unplugged it and got the fire under control and we had to throw it out. I did take pictures of the inside burned microwave due to the fire. Is there anything you can do to make sure that this microwave does not go on fire and hurt other people, and compensate us, as now we had to purchase a new microwave oven? We bought another GE Microwave, as we typically like the company's products, but we would like to make sure we do everything we can to prevent anyone else from having this happen to them, and we unfortunately, did have to pay out of pocket to replace the combusted microwave. I'm enclosing some of the pictures from the fire inside this product. Thank you for your attention to this matter. (10/11/2024) Please Be Advised, we have notified the President of GE Appliances about this incident. His office called me and they were very concerned about why this microwave went on fire. We paid $92.00 for a new microwave. GE reimbursed us in the amoung of $60.00 (Parti