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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

LG LSEL6335FE

Category

Kitchen Appliance

Report number

20240921-F7F04-2147336398

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20240921-F7F04-2147336398. Severity: Incident, No Injury. Matched catalog product: LG LSEL6335FE. Incident: Purchased a LG countertop oven/range in May 2024. 2 weeks after purchase and installation, all 5 burners (electric) lit up like a Christmas tree without turning knobs on. One knob was on and cooking. Could not shut it off and we thought it may cause a fire so I ran out to service entrance and flipped breaker. After LG missed an appointment to repair we went on summer trip and came back two months later. LG finally sent engineer out to repair. One week after repair I noticed right rear burner was lighting up for a second or two then would go off. Burner knob for that was not on, but adjacent burner was on. This happened twice, but has not repeated to date. Discussed with engineer and was told this model is having a lot of problems and the only way to repair was to "shotgun" all the parts involved. LG is not cooperating and was supposed to get call from LG Presidents representative within 3 days. Never received call or text.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240921-F7F04-2147336398. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.