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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0

Category

Home & Garden

Report number

20240929-CF075-2147336240

Ownership age

About 56 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20240929-CF075-2147336240. Severity: Incident, No Injury. Matched catalog product: Rheem Performance Platinum Electric Water Heater - XE80T12EC55U0. Source model text: XE40M09EL55U1. Incident: Control panel overheated, burning wires and plastic panel on 2019 Rheem Performance Plus 40 Gallon electric hot water heater. Already replaced unit once, three months after install in October 2019. Happened again this week.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20240929-CF075-2147336240. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.