SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20241007-261B3-2147336110. Severity: Incident, No Injury. Matched catalog product: Cosmo COS-12MWDSS-NH. Source model text: COS-12MWDSS. Incident: The microwave has a sliding drawer instead of a traditional door on a hinge. One of the wheels on the back, right-hand side of our drawer has created an arc with the side wall of the microwave cavity. The company will not offer a repair or replacement without considerable consumer cost, despite various reviews and posts online showing this to be a common and frequent occurrence. Their warranty is non-transferrable, and requires the consumer to pay a $150 shipping fee, and manage the shipping of the product to a qualified technician for repair, when the warranty is in effect. For us, who do not have a warranty because we bought the house from someone and the warranty does not transfer ownership, the replacement part can not be isolated. We would need to replace the entire drawer for $250, plus shipping, and either assemble and install it ourselves, or hire a technician to do so. I believe there is a defect in design and/or materials causing a consistent failure and poses a risk of injury, since it is difficult to notice the arcing in the microwave because many of these units are installed in lower cabinets, below eye level, where it is easy to not see the issue happening. Individuals hard of hearing or in other areas of the home while the unit is in use may not hear the popping sounds of the arcing and fires may occur quickly and easily.