Product
Ihoverboard B1 standard
Category
Electric Vehicle
Report number
20241009-ADF70-2147336060
Ownership age
About 5 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20241009-ADF70-2147336060. Severity: Incident, No Injury. Product: Ihoverboard B1 standard (B1 Pink electric scooter for kids). Incident: I purchased an electric scooter from this company on 5/6/24 for $109.99. On 7/23/24 this product caught fire inside my home during a routine charging cycle. It burned my hard wood floors and an expensive Persian rug. The company blamed the fire on a parts supplier and admitted they used defective parts in manufacturing their product. They sent a partial payment to cover an estimate for replacing the floors, but ignored the receipt showing the purchase price of the rug. They also refused to compensate me for any expenses associated with moving furniture to have the floors replaced, loss of use to my home, hotel expenses while the floors were repaired/replaced, etc. They would not accept any responsibility and blamed the problem on their parts supplier. Then they stopped all communication with no further explanation. I am requesting they compensate me fairly for the damages they admitted their product caused.
Official report number: 20241009-ADF70-2147336060. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.