SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20241010-17144-2147336040. Severity: Incident, No Injury. Product: Samsung Galaxy S10e Samsung Galaxy S10e (Samsung S10e cell phone Model SM-G970U color- silver size-5.60 in X 2.75 in X 0.33 in). Incident: I had my Samsung S10e model SM-G970U on a wireless charger over night (like I always have for the past 5+years) but when I went to use the phone the next morning approximately 5 days ago, the phone was too hot to touch. The battery had swelled so much the phone back came off. Now the phone is in what Samsung identified to me as a "booth loop". I called AT&T and Samsung about the problem and they said they could not help. 1. This problem seemed happen after a software update causing the battery to overheat and become a "fire hazard". 2. The phone will not shut off and continued to heat up until I found how to put the phone in "Recovery Mode" which has a shut off selection. 3. Research on the internet shows that this problem seems to be widespread on Samsung devices five (5) years plus in the Samsung S10 series. 4. Because of this all data stored on the phone is LOST. 5. Samsung has yet to own up to this issue/problem.