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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Insignia Model: NS-MW09SS8

Category

Kitchen Appliance

Report number

20241013-44C30-2147336002

Ownership age

About 22 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20241013-44C30-2147336002. Severity: Incident, No Injury. Product: Insignia Model: NS-MW09SS8 (Insignia - 0.9 Cu. Ft. Compact Microwave - Stainless Steel). Incident: At 9:00am PDT this morning, the Insignia-branded microwave oven turned on by itself. The time display remained at 9:00am while the unit was on. We pushed "Cancel" immediately and it continued. The only way to stop it was to open the door. When we closed the door, it immediately started again. We unplugged the microwave and plugged it back in about 1 hour later. It immediately restarted without any input command. The microwave had not been used since the prior day and there was no time displayed except for the time of day on the clock. The frightening issue is that the there was no one using the microwave and that the "Cancel"/"Stop" button had no effect. No injury resulted because we were in the kitchen and immediately took steps to stop it. Otherwise, in a wood-framed 4 unit building, a major fire could have occurred if we had not been home/aware of un-commanded action by microwave oven

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20241013-44C30-2147336002. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.