SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20241015-AB598-2147335961. Severity: Incident, No Injury. Product: Pelonis Pad50C1AB (Pelonis pad50c1ab 50 With Pump, color Black 50 pints). Incident: We hava Pelonis PAD50C1AB 50 with Pump Dehumidifier that was running in the basement when we heard the machine making noises on and off for several days prior to it start smelling hot then a few more days becoming hot to touch and then compressor would continuously run never shutting off. We were concerned that this dehumidifier would catch fire and burn our home. We contacted Pelonis and wanted to report this issueas a concern not only for our home but for others that may have this product. After a week of emails they gave me a final reply was its out of warranty nothing we can do. No injuries occurred. THE FOLLOWING IS THE EMAILS WE SENT BACK AND FORTH Conversation opened. 5 messages. All messages read. Using [REDACTED] with screen readers 2 of 4 [REDACTED] Inbox [REDACTED] Sat, Sep 28, 10:23PM to customersupport Hello I have the PAD50C1ABL 50-Pint Dehumidifier with a pump and it has been getting hot, the compressor runs constantly until it gets hot and shuts off even when powered off. The serial number is: 340A5969801060102NO115 I quit using this item because I was afraid of a fire. I am not sure if this unit has been recalled or if I need to report it to you for a possible recall. Please let me know how to proceed. Thank you [REDACTED] [REDACTED] [REDACTED] Pelonis Support <support@pelonis.zendesk.com> Mon, Sep 30, 9:30AM to me [REDACTED] (Pelonis) Sep 30, 2024, 9:30AM EDT Hi [REDACTED], Thank you for contacting Pelonis Customer Care. We're sorry to hear that you're experiencing this issue with your unit. To help better diagnose the issue, please answer the following tr