SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20241107-13C65-2147335495. Severity: Incident, No Injury. Product: LG LSEL6335FE (LG Range 30 in. 6.3 cu. ft 5 Burner Element Slide-In Electric Range PrintProof Stainless Steel). Incident: Our LG range burner is activating with incorrect burner knobs and heating with no indicator light. Upon turning any of the burners on, the front right burner of our LG range will also heat up, despite being set to "OFF." When this error occurs, the front right burner heats with no indicator light, presenting serious risk of injury or fire. I discovered this issue after nearly burning my arm upon reaching over the front right burner (which I expected to be off) while cooking dinner. We purchased the range less than 6 months ago and LG has already sent a technician out twice (once to confirm this issue and once to repair a similar burner malfunction that occurred prior). We requested that LG replace the range, and Home Depot has also contacted LG twice on our behalf to request replacement of the range. LG has stated that their policy is that three attempts to repair the range (by their technicians) must be made before they will issue a replacement. I expressed to LG that I am uncomfortable with an additional attempt to repair, because the burner that is malfunctioning is doing so without an indicator light. This means that even if a repair temporarily or partially resolved the issue, a future malfunction may go unnoticed - greatly increasing the risk of injury or fire.