SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20241110-A969C-2147335418. Severity: Incident, No Injury. Product: Qidi Plus 4 (Qidi Plus 4 3D printer). Incident: Qidi Tech is a Chinese based 3D printer manufacturer. Their new product "Qidi Plus 4" has a faulty SSR board that powers the chamber heater. These SSR boards are not rated for the 110 volts commonly used in the USA and thus, are a fire hazard. The official user group on [REDACTED] has many posts showing users posting their machines SSR actually melting. Qidi Tech has NOT issued a recall, in fact, they are trying to sweep this under the rug. They are NOT proactively notifying consumers of the potential risk, in fact they claimed in emails submitted by users that there is "No risk of fire" which is absolutely not true. They are NOT issuing replacement boards to everyone, they are only issuing them to users who found out about this issue through the community groups and who ask for them. Moreover, these are electrical components that directly connect to the power, so the average user should NOT be attempting to do this repair themselves as Qidi wants them to do. I personally notified Qidi and told them what they are doing is criminal and demanded they recall the machines. They have ignored this. Houses, garages, barns, or anywhere else someone may setup this printer is at serious risk of a fire. The deliberate gas lighting of consumers, telling them there is no risk is unacceptable and something needs to be done immediately before someone is hurt or dies in a fire. Watch it melt here: [REDACTED]