SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20241118-95399-2147335194. Severity: Incident, No Injury. Product: JENN AIR JDRP436HM (JENN AIR 36" NOIR GAS/CONVECTION DUAL FUEL RANGE - MODEL #JDRP436HM). Incident: Purchased Jenn Air Noir Gas Range in June 2021. It was delivered in October 2021. The knobs appeared to be metal, however, the stem that attaches the knob to the stove is plastic. The stem extending from the range is metal. As the range stem is steel, it gets very hot while using the stove causing the plastic knob stem to splay/strip/melt due to heat. I contacted ABT while the range was under warranty and new knobs were sent. However, the new knobs also had plastic stems which subsequently melted and splayed causing the same issue. Recently, my 17-year-old niece used the stove, when she finished she turned to the knob to the "OFF" position. Unbeknownst to her the stove was still on as the plastic knob stem had melted and was stripped. While it appeared that the knob was turned to the "OFF" - it was still on. I have spent hours on the phone. I contacted the JennAir safety department and I was sent one replacement knob. To-date, I have replaced 5 knobs. A technician from Diamond Factory Service was sent out by the JennAir Safety Team and I was informed that JennAir had been notified of this safety issue and that Product Managers have been onsite during service calls and personally witnessed said hazards. It was said that Jenn Air product engineers/managers routinely ignored known safety hazards that they refuse to address safety issues despite known fire and gas hazards. Using plastic parts against metal stems is inherently defective. An oven not closing also constitutes a hazard. This range has defects that pose serious safety hazards and should be recalled. The knobs and ov