Product
KitchenAid KODE500ESS
Category
Kitchen Appliance
Report number
20241119-0DED6-2147335181
Ownership age
Not stated
Failure type
Structural / mechanical failure
Incident narrative
SaferProducts.gov consumer incident report 20241119-0DED6-2147335181. Matched catalog product: KitchenAid KODE500ESS. Source model text: KODE500ESS05. Incident: Inner glass in my oven door spontaneously shattered causing glass shards to fly all over my kitchen. Incredibly unsafe. Thankfully, no one was in the kitchen when it happened so no one was injured. We did nothing to cause this. The oven wasn't on, nothing hit the oven, there was disruption in the house like construction or something that could have banged on the oven and caused the glass to break. From my online research, it is due to defective glass. The glass could have easily gotten into food or cut someone. It is Kitchenaid model KODE500ESS05, Serial number DX3405398. This is a built-in double oven. The glass shattered on the bottom oven and I am very scared that the same defective glass was used on the top oven and could break at any time. This defective glass put my family at risk of injury and we are currently still at risk living with the potentially-dangerous top oven. Please investigate immeditately.
Official report number: 20241119-0DED6-2147335181. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.