SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20241119-AC2ED-2147335182. Severity: Injury, No First Aid or Medical Attention Received. Product: Whirlpool WFG535S0LZ (Whirlpool 30-in 5 Burners 5-cu ft Self-cleaning Air Fry Convection Oven Freestanding Natural Gas Range (Fingerprint Resistant Stainless Steel)). Incident: On 28 September 2024, I purchased from Lowes in Canton, Ohio, and was delivered the Whirlpool range model number WFG535S0LZ, and was professionally installed on 05 October 2024. Upon the trial of my new range, I noticed that one corner of the range was really hot when I preheated the oven. I immediately shut the oven off and tried to see what the issue was. I had then noticed that the oven door was not properly shutting. So I called Whirlpool and set up a service visit. Platinum Factory Service visited my house on 28 October 2024 and replaced the hinges on the range. Afterward, the technician stated that the whole range is defective and is out of specification. The technician then sent the photos to Whirlpool and stated that replacement unit is needed. I contacted Whirlpool a week later and they stated that they call me a week later. A week went by and I contacted Whirlpool again and still did not commit to a replacement, that I needed to work with Lowes for a replacement because Whirlpool stated that is was shipping damage. So I immediately contacted Lowes customer care to remedy the issue. The Lowes had to contact Whirlpool, albeit while I was still on the phone with Lowes, and thats when Whirlpool stated that It was a defective unit and that I needed a replacement. Whirlpool then ordered Platinum Factory Service to deliver a new range. On 17 November 2024, Platinum Factory Service notified me that Whirlpool no longer wanted to provide a replacement. In short, Whirlpool sold a defective range/oven that is extremely dangerous and could pose a fire hazard to my house, and i