SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20241119-FDC93-5000059. Severity: Incident, No Injury. Product: General Electric PEB7226SF2SS (Built in microwave oven). Incident: The product was installed in his new home. 11/1/2024: The consumer discovered a burn hole in his microwave�s left rear wall. The hole was approximately �� � �� in diameter. The consumer was able to place his finger inside the hole. 11/4/2024: The consumer contacted the manufacturer and reported the problem to their representative. He was told that a service technician would have to come out and inspect the burn hole and someone would be out the next day. 11/5/2024: The consumer waited 4 hours, but the technician never showed up. 11/6/2024: The consumer had a new microwave installed by a different manufacturer. 11/6/2024: The consumer received a call from [REDACTED] (mfr�s technician), who said a technician would come out and there would be $120 service fee. The consumer was not initially told of the fee, so, he cancelled technician�s visit. The consumer sent an email to one of the manufacturer�s VPs�. The VP told the consumer that since he cancelled the appointment, there was nothing they could do. A rep. came out, who serviced his refrigerator. The consumer showed that rep. the pictures of the hole in his microwave. The technician told him that based on the pictures, this was a definite burn hole and the microwave should be replaced. The technician said that the surface above the burn hole was also starting to burn. The consumer said he viewed other reports, online about this manufacturer�s microwaves, and they should be recalled due to the fire hazard.