SaferProducts incident

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20241218-395D5-2147334534. Severity: Injury, No First Aid or Medical Attention Received. Product: samsung RF263BEAESG (Samsung refrigerator - Model Number: RF263BEAESG/AA Serial Number: 0AJC4BBMB04742D). Incident: On December 8, 2019 I purchased a Samsung refrigerator, model number RF263BEAESGAA, for $1,547.00 at Home Depot. I began experiencing issues with the refrigerator during the summer of 2023; the ice maker failed to consistently make ice and kept freezing into a solid mass along with the fan located in the fridge compartment would intermittently emit loud noises Around May of 2024, my family and I noticed that the refrigerators temperature felt consistently warmer than usual. On May 28, 2024, while searching online for information about these ongoing issues with Subject Refrigerator, I learned of the class action against Samsung (along with numerous other product defect related lawsuits against Samsung) regarding the very same problems we were experiencing with our own appliance. While reading about the litigation, I discovered that Samsung was offering a service call and replacement part, free of charge, to remedy this known defect. I immediately called Samsung, provided my appliances information, and was given a ticket number as confirmation of my upcoming service appointment for the repair and installation of the replacement part. Soon after this call, I received a text message from a Samsung representative named [REDACTED] who requested that I send her photos of the refrigerators ice maker unit. I tried to upload the photos on the portal website provided by Samsung in its second confirmation email, but I was unable to complete the upload due to errors on the site. After being contacted by Samsung representatives [REDACTED] and [REDACTED], I was finally able to text photos