SaferProducts incident

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20241219-7E948-2147334501. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Samsung Samsung Galaxy S10FE 5G tablet and tablet cover. Source model text: NSE6DG8300SRAA. Incident: Bought end of November 2024 at Lowes. Installed plug, plugged in and have been using it ever since! Today, we turned on the right side front burner and it shot sparks out of the side and is no longer working. I immediately called Lowes since it was purchased less than 30 days ago and I was told that I cannot return an item after 48 hours of purchase. The representative at that time gave me the number to call the manufacturing which is Samsung. I called the Samsung one 800 number and spoke to a female and she connected me to a robotic chat in the chat, I explained what the problem was and it ended up with them giving me phone numbers that were no longer in service . I am furious. I have never had this happen in the past 57 years and neither has my husband who is 64. I am very concerned regarding using the appliance in the safety of my household. The robot gave me some instructions. We followed the instructions. it let us to a dead end. I have requested on several attempts to get a replacement appliance and no one has contacted me to discuss this. I purchased this item through [REDACTED] and will be contacting them tomorrow morning. After speaking to the robot through chat, calling representative at Lowes the one 800 number for Samsung, my husband inspected the appliance and we took additional photos and found the wiring for the right front burner was burnt up and will not work at all. I had that point, instructed my husband to leave the appliance in the condition that it was i