afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Hayward H400FDN

Category

Home & Garden

Report number

20241222-10191-2147334440

Ownership age

Not stated

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20241222-10191-2147334440. Severity: Incident, No Injury. Matched catalog product: Hayward H400FDN. Source model text: W3H400FDN. Incident: Pool heater Hayward W3H400FDN explodes at start of heat cycle. Can't find a warranty company who will correct the problem (near [REDACTED]) or even respond. Heater is 1 week old (in-ground). New gas regulator installed but did not correct the problem. Did not find a recall on this model. Unit purchased by home owner, installed by a pool builder. No injuries. Please advise

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20241222-10191-2147334440. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.