SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20241230-4436C-2147334261. Severity: Incident, No Injury. Product: Samsung NE59N6630S (Samsung electric range 3-30" freestanding, stainless steel, model NE59N6630S.). Incident: I was preparing Christmas dinner in my Samsung range (model: NE59N66305). I noticed the smell of burning. When I went to the range to investigate I opened the door and discovered that my dinner rolls had ignited. I swiftly pulled them out of the oven, opened the back door to my home and tossed them in my yard. Upon returning to the oven I noted that there was an error code on the display (C-21) which indicated a overheating condition. I then turned off the range at my breaker box. After letting the oven cool down for 30 minutes, I followed the manufacturer's trouble shooting guide for the error code and turned it back on at the breaker box. I retested the oven by setting it to 350 degrees without food in it. The oven once again went into the overheat condition with the same error code. It was particularly distressing that the display did not indicate a temperature above 350 degrees when the internal temperature was considerably higher. I called Samsung customer support and related that in my opinion, this range is a serious threat to life and property, and asked them to send out a technician to examine the range. The representative told me that since the warranty had expired, they would not help with this concern unless I payed money to them up front. The representative was unconcerned about the health and safety risk that I communicated to her. The fire caused no injuries, but it exacerbated my mother's COPD condition due to the smoke in the house.