SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250103-95644-2147334164. Severity: Incident, No Injury. Product: Samsung FTQ353IWUX (Samsung Electric Convection Range). Incident: The Samsung oven was preheating and we smelled a burning/smoking smell from the other room. I came to the kitchen and determined that the smoky, burning smell was coming from the oven. It smelled like burning plastic or electrical fire. I tried to turn off the oven but the oven would not turn off. All the little red lights at the top were on. I called for help and we tried to move the oven away from the wall to unplug it but it was taking too long because the oven was heavy. My family member called 911 and the dispatcher sent the fire department. In the mean time, I turned off the circuit breaker and then the fire department came. They took a look at the smoking oven and said that it was an electrical fire from the oven and that we shouldn't use it again and get a new one. The wiring to the house is new as of summer 2023 and passed two inspections.