SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250115-CF7C5-2147333884. Severity: Injury, No First Aid or Medical Attention Received. Product: Samsung MODEL: NSG0DG8500SRAA (SAMSUNGBespoke 30 in. 6.0 cu. ft. 5 Burner Smart Slide-In Gas Range with Air Sous Vide & Air Fry in Stainless Steel). Incident: Hello, I have a claim open with Samsung directly with a new oven (Samsung Bespoke 30 in. 6.0 cu. Ft. 5 Burner Smart Slide-In Gas Range with Air Sous Vide & Air Fry) we purchased in April through Home Depot. On Wednesday, August 7th I received a call from my mother that our house was on fire because the oven was burning. That day, my sister, boyfriend and I went to [REDACTED] and my mother was the only one home. My mother currently does not live inside the main house but on the outside unit. My mother was leaving the house when she was walking outside of the house to the front when she noticed we had received a package from the post office. So, the package didnt get stolen, my mother opened the front door to put the package inside the house and thats when she noticed the smoke coming from the kitchen. As she approached the smoke,she saw that the oven was caught on fire not knowing how or what to do. She opened the oven and thats when the fire started getting bigger and coming out. My mother was so scared and afraid that she ran outside asking for help and my neighbor called the fire department. The fire department came and made a hole in the dry wall to see if it was electrical or a gas leakage and they confirmed that it wasnt. After they left, my mother was left with a full house full of smoke, ashes and a burned oven that she had to ask a neighbor for help to take outside. We contacted the Home Depot [REDACTED] Warranty because thats the extended warranty we had, and they directed us to Samsung directly since we were still under the 1-year manufacturing warranty. Since the