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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model Number- RF18HFENBSR US

Category

Kitchen Appliance

Report number

20250115-FEA27-2147333888

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250115-FEA27-2147333888. Severity: Incident, No Injury. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: RF28HMEDBSG. Incident: On or about 1/4/25, my refrigerator went haywire (the ice maker refused to turn off) and when we returned home our refrigerator was on fire. I reported this incident to Samsung. They had a technician/investigator come to my residence. He confirmed that the motor to the ice maker overheated and caused a fire in my home. Despite this catastrophic equipment failure, I am not receiving just resolve by their customer service representives. I have all communication via email and I will attach a few images if possible.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250115-FEA27-2147333888. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.