SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20250124-2D689-2147333676. Severity: No Incident, No Injury. Product: LG WM4000HWA (4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash 360 and Built-In Intelligence). Incident: WARNING!! UNSAFE MACHINE! I purchased an LG Washing Machine Model# WM4000HWA on 11/29/24. On 1/7/25, the inner glass door on the unit spontaneously and completely shattered. The unit was not in use at the time when I heard a loud crashing sound and went to the unit and found broken glass on the floor and inside the machine. I immediately contacted LG Customer Service, and they refused to cover the damage under the manufacturers warranty and claimed it was our fault. LG claimed the damage was caused by how we used the machine, but for the 41 days we had the machine, it was probably used a dozen times with very typical clothing loads. LG arranged a local repair service center to come to assess the unit. After the technician from [REDACTED] (Burbank, CA) looked at the machine for 2 minutes, he somehow concluded that it was NOT a manufacturer defect and therefore the damage was customer responsibility. They suspiciously provided no evidence or reason for this conclusion. This spontaneously shattering glass has been cited before ([REDACTED]). This article states that According to the [REDACTED], spontaneous exploding glass is a phenomenon in which nickel sulfide, which is introduced in tiny amounts during the production process of plate glass, expands in volume after tempering, or naturally breaks by small scratches during processing and product use. It is usually characterized by sudden breakage without any signs. You can also find [REDACTED] threads on this issue, as well: [REDACTED] The LG Customer Service process is also very deceptive. Numerous LG representatives have told