SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250129-13948-2147333585. Severity: Injury, Level of care not known. Product: Samsung NES8K9850WS (Samsung household electric range oven/stove. Front facing knobs. Silver. January 2019. Make/model: NES8K9850WS). Incident: I am reporting this issue because my Samsung stovetop, which has front-facing knobs that turn on too easily, caused a potentially dangerous situation in my home. Despite Samsung acknowledging this defect through a voluntary recall, the issue led to permanent damage to my stovetop and could have resulted in a serious fire or injury. The lack of accountability and transparency in Samsungs response has only added to my frustration, and I want to ensure this is properly addressed. The product in question is a Samsung gas range with front-facing knobs that have been recalled due to their tendency to turn on with accidental contact. These knobs are extremely sensitive, making it easy to turn the burners on unintentionally. The stovetop was being used in a standard home setting. On December 13th, during a family gathering, someone unknowingly bumped a knob while placing a [REDACTED] cookie tray on the stovetop. The stove and oven were not in use that evening, and we had followed all of Samsungs safety recommendations prior to this incident, including regularly checking the knobs, ensuring they were off after cooking, and even removing them when the stove was not in use due to prior accidental activations. However, during this event, we had company over, and the knobs were left on the stove. One person was physically injured as they removed the burning tray from the stove, as well as the incident posing a serious fire hazard. The plastic tray melted completely, turning into liquid on the stovetop. We were lucky that we smelled the burning plastic in time to prevent further damage o