SaferProducts incident

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20250130-AFBEA-2147333558. Severity: Incident, No Injury. Matched catalog product: Weber Genesis E310 Natural Gas Barbecue Grill. Source model text: SPX-435. Incident: On November 25, 2024 I purchased a Weber Genesis SPX-345 Smart Gas Grill (Natural Gas). The product was purchased through Lowes.com and was delivered to my home in a sealed box. The product is a natural gas grill but came pre-installed with what I have now learned was a propane gas hose and propane gas regulator, rather than with one intended for natural gas. The regulator was a .5 pound propane regulator; my natural gas line operates at 2 pounds. Had this system remained in place, I faced what ultimately what would have been a serious explosion risk in the use of the product. Additionally, Weber provided the incorrect schematic for the product and the wrong owner's manual. When I contacted Weber about the problem, they told me it was my fault, not theirs, because there should not have been a regulator on the product. However, the gas line and regulator were preinstalled when the product arrived. I have had a professional plumber inspect and confirm the problem. When I advised Weber that I was going to contact the CPSC its representative said goodbye and hung up on me. I can't believe that this problem is limited to my gas grill and if it exists on others, it is in my opinion an inherently dangerous situation. I do not know which Weber entity manufactured my grill, but I assume it was either Weber, Inc., Weber-Stephen Products, LLC, or Weber-Stephen Products, Co.